Terms of service
1. Scope
These terms and conditions apply to all orders placed through our online shop.
Ashley Decor
Phone: +1 575-305-6445
Email: support@ashleydecor.us
Address: 1209 Mountain Road PL NE, STE R, Albuquerque, NM 87110, United States
By placing an order, the customer accepts these terms and conditions.
2. Conclusion of the Contract
The presentation of products in our online shop does not constitute a legally binding offer; it is an invitation for the customer to place an order.
By completing the order process and submitting payment, the customer makes a binding offer to purchase the goods. The contract is concluded when:
- we send an order confirmation via email, or
- we ship the goods to the customer.
3. Prices and Payment
All prices are listed in US Dollars (USD) and do not include sales tax unless otherwise stated. Applicable sales tax, if any, will be calculated and displayed at checkout based on the shipping destination.
Accepted payment methods are displayed during checkout. Full payment is due at the time the order is placed.
4. Shipping and Delivery
We currently ship to addresses within the United States only.
Delivery times vary depending on the product and delivery location. Estimated processing and shipping times are listed on our Shipping Policy page. We will notify customers of any significant delays.
5. Shipping Costs
Shipping costs, if any, are displayed during checkout before payment is finalized.
6. Returns and Refunds
Customers may return unused items in their original condition within 30 days of delivery.
To start a return, customers must contact us at support@ashleydecor.us with their order details.
Once a return is received and inspected:
- We will process a refund to the original payment method within the timeframe stated in our Refund Policy, or
- Arrange a replacement, where applicable.
Customers may be responsible for return shipping costs, except where the return is due to our error (e.g., wrong or defective item). Full details are available in our Return & Refund Policy.
7. Product Condition Requirements for Returns
Returned items must:
- be unused and unworn
- be in their original condition
- be returned in their original packaging where possible
Items that do not meet these conditions may not be eligible for a refund.
8. Warranty
Products are covered by applicable US consumer protection and warranty laws. In the event of a manufacturing defect, customers are entitled to a repair, replacement, or refund in accordance with applicable law and our Refund Policy.
9. Limitation of Liability
To the fullest extent permitted by law, Ashley Decor's liability for any claim arising from the use of this website or purchase of our products is limited to the amount paid for the product in question, except in cases involving:
- gross negligence or willful misconduct, or
- injury to person caused by a defective product, where liability cannot be limited by law.
10. Privacy and Data Protection
Personal information collected through this website is handled in accordance with our Privacy Policy and applicable US state and federal privacy laws.
11. Governing Law
These Terms of Service are governed by and interpreted in accordance with the laws of the State of New Mexico, United States, without regard to its conflict of law principles.
12. Contact
Questions about these Terms of Service can be directed to:
Phone: +1 575-305-6445
Email: support@ashleydecor.us